Listen to Your Employees, Value Your Customers – an interview with influencer Ricardo S. Gulko

Ricardo S. Gulko has been helping large companies as executive and global strategist such as Samsung, Amdocs, Ericsson, Vodafone among several other to enhance their services,delivery, customer experience to ensure customer success with a hands on approach.   In his interview with me, he shared his insights on the current state of the customer service

Walk The Path – From Self-Service to Automation

A few years ago, when self-service was first introduced, most customers were not enthusiastic. As Steven Van Belleghem explains in the following video, the evolution of the internet has changed customer service and allowed companies the opportunity to provide information publicly to their clients so they may resolve any issues on their own.   The

November’s Top 8: Customer Service & Social Media Engagement

November is a month for digging deeper and finding meaning, looking inward to focus on what you have to be thankful for and connecting with your loved ones. This month we can reflect upon the ways in which social media can impact the quality of our company’s customer service by reviewing the top social media