Best Loyalty Programs of the Month – October Halloween Special

  It’s not just your neighbors giving out candy this Halloween, your favorite restaurants and companies are passing out the treats this month. Chipotle might be the first company that comes to mind when thinking about giveaways this Halloween, but other companies are taking note! Establishments are realizing that these programs are really creating a spirited experience

This Week’s Best in Customer Support & Engagement

In this week’s best in Customer Success the theme is sin and disaster. From the seven deadly sins of customer experience to customer service disaster avoidance, each of these articles offers some great insights into avoiding the very worst and instead becoming a customer success. 1. The Seven Deadly Sins of Customer Experience Shep Hyken’s article