In Just One Hour, Discover How to Ensure Smooth Customer Journey Transitions

A customer journey expresses the customer’s experience from preliminary contact, through the course of engagement and into a long-term connection. This webinar focuses on the final part of the process, providing great tips and tricks on how to achieve this. The panel of experts who participated included Emilia D’Anzica, VP of Customer Engagement at WalkMe,

What Your Customers Can Tell You That Metrics Never Will

“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” ­Steve Jobs   Yes, I live in the real world where CFO’s and COO’s want to know the return on investment for everything.  As Steve Jobs’ statement clearly implies above, you

3 MORE Things Your Competitors Can Teach You about Customer Service Skills

Earlier this year, Amy published a post on the I Want it NOW blog about modernizing customer service called “3 Things Your Competitors Can Teach You about Customer Service Skills.” Having read it, I was inspired to add three more that, in my experience, many organizations overlook. Here they are: 1. Striving for an omni-channel

5 Benefits of a Customer Feedback System

Most businesses use analytics to understand their customers, though they should be using a customer feedback system.   We all long for the inevitable day when we can reduce all customer interactions to a simple algorithm. Unfortunately, there are limits to what this kind of information can offer your company.   For one thing, they

Resourceful Infographic: Social Customer Service

When it comes to customer service, one of the most important tools is social media. Customers are turning to social media every time they have a problem. If your company doesn’t use social media, now is the time to start. This infographic by Ambassador shows that 71% of online customers expect to receive assistance within