#CustServ News You Can’t Afford to Miss, Tailored to You!

Customers are like fine wine.  You have to treat them well in order to get good results.  The concept of Loyalty needs not be forgotten and I have found the news you need to know that highlights some of these ideas.

Find out the ways that customer service, both good and bad can impact customer loyalty.

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Business2Community explores the 6 keys of great customer service.

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This week, Forbes Magazine shows how we can learn great customer experience from top financial CEOs.

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Fast company looks at the idea that customers don’t want to see adverts, they want conversations.

Read more here

Salesforce’s blog once again shows us great tips.  Here you can learn how to use social customer service right!

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Hope you have a great weekend and have enjoyed the news roundup!  I certainly have!

 

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Stefanie Amini
is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe