Infographic: The Customer Is King

We all recognize that good customer service is important, but this infographic by Fonolo really drives home just how essential great customer service is to the success of your business. A study found that an astonishing 86% of customers are willing to pay more for better customer service and 89% of customers have done business with a competitor after receiving bad customer service. By delivering great customer service you can avoid becoming a part of these statistics.

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Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.
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