Startup Changes The Way We Look at Customer Service

It would seem as though customer service has become unbearable for some callers, who will now be opting for a third-party to handle their calls for them. GetHuman is a small startup based out of Boston, and has just revealed their solution for customer service, for $5 to $25 GetHuman will save you the time of waiting to speak to a customer service representative.

 

How does it work?

GetHuman started more of a phone directory with useful numbers to try and make it simpler for callers to find the number they need. Users can also find commonly asked questions and wait time on the GetHuman website.

For those who don’t have the time to wait on hold or the energy to fight with a representative to receive a refund, they can hand their problem off to an expert. After signing in and answering a few questions into their website, GetHuman employees will handle your case and let you know when your issue is resolved.

Currently the price is fixed depending on what service you need to be in touch with. For example a call to AT&T or Verizon would cost you $14, which depending on the issue you’re experiencing could be worth it.

 

Looking for the best solution

GetHuman isn’t the first company to realize that customer service can be a pain to deal with. Facebook launched messenger bots to allow users to contact businesses from the messenger platform, while Uber opted for in-app messaging.

 

With companies looking to find the best solution to handle customer service problems, what do you think is the best method?

mm
Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.
Amy Clark on FacebookAmy Clark on Twitter