A Customer Satisfaction Improvement Plan that Works

Do¬†you have a customer satisfaction improvement plan? Because believe me, you need one. Now, in those two sentences, I bet I just gave you the false impression that I was claiming your company was particularly poor in some manner or another. Because, if your company’s not awful, why would you need to improve customer satisfaction,

Is Technology a Factor in Customer Happiness and Satisfaction

Gone are the days when customers are fully at the mercy of service providers. Airlines, for instance, you now have self-service check-in counters that are both a cost-avoidance feature that keeps airlines from deploying agents at the airport counters, and a customer-empowering feature that have delighted a large segment of the market served by these

Customer Satisfaction Analysis – Identification of Key Drivers

People often underestimate the importance of customer satisfaction analysis and its importance to overall metrics in customer support. The thing is, a company is judged foremost by their CRM and customer service. Great customer service goes mostly without being noticed, while poor customer service is the stuff of legends and is never forgotten. This means that