Forrester’s Top 15 Trends for Customer Service in 2013

Posted by Kate Leggett on January 14, 2013 Forrester post.  Best Customer Service – Integrate Voice, Web, Mobile, Collaboration and Personal Communications I had a good read of this post over the weekend and here are the key points that came out of Kate Leggett’s research. Kate Leggett from Forrester is always following the latest trends in