The Customer Service Must reads for the week

 

The days are counting down until Christmas arrives and all the Call Centers must be buzzing with calls worried that they wont be served over the holiday period!

Lots of news came up this week…so here is the round up specially for you!

Social media is ever more the must in the business.  But now more and more are using it as a form of customer service.

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Barclaycard are developing Gamification for their customers.  Are we seeing a shift in new methods of support for the customer?

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Do we listen to the customer?

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Best Buy has never been the best at dealing with customer e-mails, but rather than invest in improving that facet of customer service, the retailer has decided to pull the option from its contact form on its customer service page.

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Can customer support the way we know it get any better or is this it?

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Lets see how how a Retro clothing line, went from disaster customer service to using simple tools that saved the buisiness

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Have a great read and please feel free to share!

Stefanie Amini
is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe