20 Customer Service Influencers You HAVE To Follow On Twitter

There are so many ways you can learn about customer service. From news articles, to the radio, to TV shows, the possibilities are endless. But what is the best way to find out what is most important to focus on in customer service?
That is where our friends on Twitter come in. By following any one of these fabulous and knowledgeable Twitter influencers, you’re provided with a more guided view as to what you should focus on in customer service. From the latest trends and technologies, to the most current issues, it’s always crucial to make sure you’re focusing on the most up to date material.
Take a look at this list I’ve compiled of Twitter influencers who share the most interesting and important information about customer service.

1. Andrew Neff

2. Garion Bunn

3. Bill Quiseng

4. Flavio Martins

5. Shep Hyken

6. James Sweeney

7. Jeanne Bliss

8. Colin Taylor

9. Jim Iyoob

10. Shaun Belding

11. Sourav Roy

12. Martin Hill-Wilson

13. Micah Solomon

14. Nate Brown

15. Alicja Heyduk

16. Tom Vennekens

17. Adam Ramshaw

18. Ian Golding

19. Tricia Morris

20. Adrian Swinscoe

Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.