Live chat software can substantially increase sale conversion rates when used in the right manner. But one thing that you may not know is that there are thousands of live chat products that may or may not be right for your business. Give the fact that every live chat software has its own set of pros and cons, it is very important to choose only the best one, even if it requires a good investment. In this post, we’ll take a closer look at three of the most popular live chat solutions, to help you make an informed choice.
It is a popular, but a pricey choice to make. LivePerson was one of its kind live chat solution introduced for the web. The software became immensely popular in the web market soon after its launch, attracting a huge demand from web developers and online retailers. Available for a price of $99.99/month, it might sound like a priciest option to consider, but the features that you get along with this software solution are worth each penny spent on it.
The instant chat software integrates with Salesforce and Facebook and also provide full suite of analytical tools, available both for operators and customers. All the features are designed to help businesses track the audience and improve the overall sale of the business. In terms of customer support, customers are assigned with one agent who is supposed to stay until the problem is fixed. This sounds like an easy way to keep the system organized.
Designed with simple and smart strategies, Comm100 Live Chat provides almost all the required features without ringing any bells and whistles. It easily integrates with Salesforce, but not Facebook. It also provides plugins to integrate content management and e-commerce systems that can include tools like WordPress, Shopify and Joomla. Also, the integration code is primarily copy and paste.
Unlike other popular instant chat software available in the market, Comm100 is easy to customize to fit the individual needs of the business implementing. Best part is that it allows you to remove the “powered by” logo, making sure that customers get a seamless experience.
Customers also get the option to rate the chat operators on the basis of certain factors such as problem solving ability, turnaround time and so on. It also helps organizations learn and grow in the customer support process. What more, the software is available free of cost.
BoldChat offers several different options depending on the scale and size of the business. Pricing is based on per year and per agent ranging from $99 to $999. It is a valued priced software solution for those on a shoestring budget.
Starting with the most popular range – BoldChat Pro, it lets you use the company’s own customized proactive chat engine to engage customers and measure the results. On the other hand, BoldChat Premier allows the businesses to administer and distribute chats based on the availability and expertise of operators, ensuring that customers get best possible resolution in less than 30 minutes.
Choosing the right live chat software based on your businesses’ specific requirements can help you take your business to the next level with high conversion rates. It is advised to consult the professionals and find out the live chat software that fits your needs in the best possible manner.