When that call comes in with an angry customer on the other line, there are a few ways you can handle it. It’s easy to get caught up in emotion, and respond with the same tone of voice the customer is using, or deem their problem too much of a nuisance and decide not to go out of your way to help them. But all reacting with emotion will do is ensure your relationship with that customer is ruined.

Instead, you can take a look at this Playbuzz that lists three great tips on how to turn the situation around so that your customer remains satisfied and loyal!