We’ve all seen them, and we’ve all met them. We’ve encountered some of them during work, and others when we go out. They are everywhere. Yes, I am talking about terrible customers.
This video lists these types of customers, who can really make us lose it, and divides them into 6 “types:”
- The Oral Abuser
- The Rule-breaker
- The Belligerent
- The Fueder
- The Cheat
- The Service Guarantee
Each is demonstrated through a scene from a well-known Hollywood movie, starring some household names like Will Ferrell and Ryan Reynolds. But even though the events presented in this video are taken from the movies, they depict real-life situations most customer service representatives have experienced at some point during their career.
What do you think? Looks familiar?