Knowledge is power, and Twitter is filled with knowledge. In just 140 characters (or less) at a time, top customer service influencers share fascinating and enriching insights, which can easily disappear in a sea of tweets.

This is why I am happy to share with you 8 great tweets I encountered this week, and thought you should read:

RT @sajuks
“… be transparent and keep it real…”
~ @MarshaCollier#custserv#ThinkBIGSundaywithMarshapic.twitter.com/plcmwDdVlG

— Marsha Collier (@MarshaCollier) May 15, 2016

Future of Customer Service: Predicting And Solving Problems Before They Happen https://t.co/KhWJuIYVv6#custservpic.twitter.com/u35sNDH7VL

— Evan Kirstel (@evankirstel) May 17, 2016

8 Ways to Appreciate Your Customer Advocates by @stephanhovhttps://t.co/6ByTzFRqcp via @BambuBySprout#custservpic.twitter.com/U8mXWCTl2Q

— Rebekah Radice (@RebekahRadice) May 17, 2016

How to regain customers after a bad experience via @Deskhttps://t.co/FSMYTm7j96#customerservice#custservpic.twitter.com/YLLYXCuKMO

— Bill Quiseng (@billquiseng) May 12, 2016

Before You Can Be Customer Centric, You Must Be Employee Centric, from @Hyken: https://t.co/90alOjMcJc

— GoSmallBiz (@GoSmBiz) May 16, 2016

“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” ~Peter Drucker #custserv#quotes

— Tony Johnson (@ServiceRecipe) May 9, 2016

10 Amazing and Exceptional #CustomerService Examples. I like the @sainsburys story. https://t.co/CKKBgPF1Yipic.twitter.com/frOVFSGlAE

— Carlo Borja (@carloborja) May 17, 2016

5 Qualities of Companies With Outstanding #Social #CustomerService | https://t.co/qIo9ARBN8q

— Diana (@ddaviesharju) May 17, 2016