Welcome! My name is Amy Clark and I’m the lead author & editor of I Want It Now. I established this customer engagement blog to create a source for news and a forum for dialogue about some of the issues, challenges, and ideas relating to customer service, support and engagement.
This blog focuses on customer service for the instant gratification era – the ‘I want it now’ generation. My posts focus on the main KPIs for customer service managers. Are you being inundated with support requests? Do you need to decrease handling times and raise call-center efficiency? Look no further for the best insight in the customer service industry.
Here we’ll explore how you can leverage trends and new technological tools to lower your costs and provide better quality of service. Together, we can create the Holy Grail of customer engagement content.