What Customer Loyalty REALLY Is (Infographic)

Customer loyalty is more than having a customer return for his free drink after completing a punch-card. It is the result of hard work, great effort in customer service, and the full understanding of a customer-centric approach.   The basics of customer loyalty start with company policies, staff experience, interactions, and positive impact.    

The Race for Customer Service Excellence is On – An Interview with Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform in making sure the customer is placed high on a pedestal. Companies know that a happy customer is the beating heart of their organization. In the race for success, companies

September Success Stories: Tips from Customer Service Experts

People who have established expertise in particular areas are able to think efficiently about solving problems in those areas. Because experts have gained broad knowledge in these areas it is a great opportunity when they are willing to share it. In this list of top monthly articles on customer service , every author is considered

What to do When Your Customer Care Has Sprung a Leak

As a past Customer Service Representative and an employee of a fast growing company for over three years, I have felt growing pains first-hand. Out of all the burdens I have felt, none have compared to a customer walking out the door. Don’t worry, it happens to the best of us! While working over the

Holler If Ya Hear Me! Twitter Launches New Customer Service Features

It’s no secret that Social Media is the new platform for customer service, and Social Media Giant, Twitter has swooped in to help connect company profiles to their millions of followers. In the past year, many businesses took on social media to fit the digital audience’s needs, and today we can safely say that social customer

3 Customer Service Podcasts You Should Check Out

In our day and age, customer service is a great field of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis of digitalization and self-service. You see, the world of customer service has been undergoing some

A Look at Multichannel Customer Service in 2016

Let’s talk for a second about multichannel customer service, in the age where “one size fits all” no longer applies. In 2016, customer service includes opening more channels of communication than ever before.With the combination of traditional forms of support, like phone or email, and digital customer support channels, like social media and self-service. This