Top Customer Service & Support Interviews of 2013 on Iwantitnow

It’s valuable to look back at the year in review, to return – with a bird’s eye view – to some of the ideas, news and people that shaped and influenced us most during the course of the year that is ending. With the spirit in mind, here are some of the best interviews on

Lessons in Web Self-Service from Facebook, Dropbox and MailChimp: a Q&A with Ashley Verrill

There is plenty of research out there that shows many customers prefer to receive support from self-service channels. Forrester, for example, found earlier this year that 60 percent of consumers use Web self-service knowledge to find the answers to their questions. However, simply offering these channels will only get you so far. If your FAQs,

4 Fundamental Aspects of a Great Customer Service Philosophy

Excellent customer service is not a jigsaw puzzle and neither is it a special department. Customer service philosophy is what every business should practice, no matter how big or small it is. Customer service can be further broken down into four basic components. Whilst volumes of books are actually written about excellent service, these 4