How Apple Successfully Leveraged Customer Complains about Their Music Service

In our day and age, when every person with a keyboard and an internet connection can lift up or take down a business, companies must be present on social media, and properly address customers complaints. Apple’s recent changes to its music service, following customers complaints, not only led to an improvement of its product, but

Walmart Tries To Win Customers From Amazon. Will They Be Successful?

Walmart has just revealed its plans to compete with Amazon Prime Day. Walmart revealed its sales for cutting back prices in tandem with Amazon, who just started its Prime Day. For Amazon Prime Day, consumers can expect discounts and online deals on electronics, apparel, and many other categories.   To try and keep up with

Richard Branson Reveals His Customer Care Secrets

Customer service makes all the difference when it comes to business. Whether it’s the aviation or restaurant industry – every business has competitors in their respective markets.  The best way to gain an advantage over your competition is to provide excellent, around-the-clock customer service.  A happy customer is a retained customer. A retained customer is

Chipotle Loyalty Rewards Program – Will It Succeed in Regaining Customers?

Amidst tension created by a series of foodborne-illness outbreaks, Chipotle is introducing a new way to bring customers back, by offering a new loyalty program. The Chiptopia Summer Rewards program will be launching July 1st and will continue on  for next three months.   The company has been having a difficult time rebranding ever since

Shanghai Disney’s Grand Opening and The Magic of Customer Service

There’s much excitement with the $5.5 billion theme park, Shanghai Disney’s grand opening on June 16, 2016. Chief Executive Robert A. Iger biggest obstacle will be providing great customer service, in an economy that often has uneven customer service. Shanghai Disney – The Magic of Customer Service Sara Wong from Kelly Services’ in Hong Kong