Tips for Handling Customer Complaints Better

Handling customer complaints is an unpleasant, difficult and unavoidable part of business. If you work in any kind of customer relations department, be it sales, support or customer service, you’re going to receive these customer complaints, and you’re going to have to act on them in one way or another. Even inaction is itself an

Important Healthcare Customer Service Training Tips

It’s easy to assume that healthcare customer service training is going to be no different than training agents for any other industry, when it comes to the overall science of customer service. Well, naturally, there are some shared constants and tenets that transfer to any application and industry where customer service relates. But, healthcare is