Is Customer Empathy the Key to Good Customer Support?

Customer empathy is something of a polarizing topic for user¬†experience and CRM experts alike, and it’s not surprising when you look at the nature of empathy as a whole. Empathy is different from sympathy in that empathy is genuinely feeling and understanding the feelings or plights of others, where sympathy is merely feeling remorse for

How to Improve Customer Service Skills – 5 Tips

The importance of excellent customer service cannot be overemphasized and the question of how to improve customer service skills is often on the minds of many business owners. When customers or clients receive great service, the chances of them spreading the word are very high. This also applies when they receive bad service and the