Must Attend customer support conferences of 2013

Customer support conferences are a useful and powerful event which any business professional can stand to benefit from. If you deal with customers in any way, shape or form directly, then you, regardless your department, can learn how to handle customers better by attending these conferences. Customer support conferences provide insight into the psyche of consumers,

Is a Customer Support Software Right for You?

A big question brewing with the digital paradigm shift of CS is if customer support software is the right direction to go, and how much control and relegation should be given unto it, versus good old fashioned free-thinking, home grown humans. Well, that’s a very good question actually, and you know what? It actually entails some