Customer Service Skills for Success

With all the talk about new ways to expand the capacity of customer service and support, and constant ideas for revamping what’s already in place, one aspect of this is often overlooked. That of course is the skillset agents should actually have, to work within a general customer service and support department. So, today, we’re

The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to find new ways to communicate with their customers. Not only is it important to have exception customer service, businesses must offer service that is convenient

Customer Service News, Christmas Edition!

Christmas is right around the corner and we are all getting excited!  So much to do though leading up to the holidays means some extra tasks are being done and some extra reading to make sure we can be prepared for when customers need our help! First up, we have a piece discussing how to

2013: The Year of Review for Customer Service

2013 was a great year for customer service and companies really focused in on connecting with their customers and providing a boost in their service level. This is important because customers rely on the company to provide services that reflect great and responsive service. Below are some of the things that really took flight in

3 First Call Resolution Tips

When looking for first call resolution tips, it seems like the internet is a bit of a wasteland these days, with people focusing only on the diversification of the technologies used in call centers and contact centers. They also spend a lot of time talking about the demeanor with customers, about how to deal with