This Month’s Must-Reads in Customer Service

Managing employees and providing excellent customer service is the key to running a successful business. In order to provide excellent service, you need to make sure your employees are both able and willing to take care of customers. How can you do that? Why it all starts and ends with your employees?

In this monthly roundup I gathered 5 articles and blog posts I think can help you improve your employees productivity and customer satisfaction.  Here’s to an amazing month, and an excellent customer service!

How to Get Your Team to Act on Customer Feedback

Many times, customer service teams tend to ignore customer feedback, especially online, which can be critical for customer retention. In this article, Len Markidan providies us with 4 easy-to-grasp  tips on  how to get your customer service teams to act on customer feedback, before it’s too late. For instance, he recommends on doing a weekly team talk, where everyone share problems and feedback from customers, talk about it and try to find solutions.


7 Big Benefits of Employee Knowledge

Managing a big company is nice, but it also comes with a fair share of challenges, starting with having to handle a large number of employees, juggling different problems, and more.

These peoblems influence the information flow from managers to employees, which can lead to employees being uninformed, and thus experience a decrease in performance. In this article, Tricia Morris discusses  7 key ways managers to handle the “too much information” problem in a way that won’t hurt their employees.


Why Customer Service is More Important than You Think

In order to have a successful business, you need to combine several things, such as finding your strong points over your competitors, lower your price, improving your marketing and finally the most dominant thing, customer service. In this article, by Shai, you can find three main reasons why organizations should focus on improving the customer experience.


Managing Customer Service Staff: How to Turn Ducks Into Eagles  

One of the biggest challenges in a successful business is to get every person in the company both able and willing to take care of customers. You need to turn every single employee into customer-srevice champion, or: Turn Ducks into Eagles. But the real challenge is not to admit you want to get to that “customer- centric” place, but to actually do it. Only question is – How? In this article, Aki Kalliatakis details ten ways to train and motivate employees to put the customer first.


5 Effective Customer Care Tips

Customer care can be used to achieve sustained growth to businesses. Customers are the heart of the business. They bring income to the business, and have a crucial role in attracting new customers. That’s why we must make them happy. As this great article point out, there are several things you can do in otder to provide the best customer care. Here, you can find five effective customer support tips such as, making sure your employees are happy and satisfied with the business, and seeking the customers’ point of view.

Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.