What is the best news you’ve heard all week?  Well, I’ve heard a lot of great and interesting news so I thought I would share with you.  I’ve been reading a lot about the customer experience and I agree that its vital to the customer being loyal to your brand for a lifetime!  Other aspects are vital too, that ultimately enable the experience to be perfect!

First up we have a piece about the customer experience from the people at Nice.  It explores the ins and outs of the customer experience.

Read more here

Learn to Own your customer service issues, and make every customer have a great experience.  Entrepreneur magazine shows you how!

Read more here

Shep Hyken explores the idea that great customer service isn’t just about being nice, its about so much more.

Read more to find out what it is

So, what are the different phases of having great customer service? The people at ehotelier show you how.

Read the tips here

Customers complain, and there isn’t a way to get out of it, or stop them complaining, so we need to learn how to deal with them!  there are some rules to it.

Learn them here from the guys at Inc.

I hope you have a great weekend, and have enjoyed reading the top news from thew week!  Please feel free to share!

Use WalkMe to encourage self-service.  www.WalkMe.com

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