It’s not just your neighbors giving out candy this Halloween, your favorite restaurants and companies are passing out the treats this month. Chipotle might be the first company that comes to mind when thinking about giveaways this Halloween, but other companies are taking note! Establishments are realizing that these programs are really creating a spirited experience…
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This Week’s Best in Customer Support & Engagement
In this week’s best in Customer Success the theme is sin and disaster. From the seven deadly sins of customer experience to customer service disaster avoidance, each of these articles offers some great insights into avoiding the very worst and instead becoming a customer success. 1. The Seven Deadly Sins of Customer Experience Shep Hyken’s article…
Top 5 Customer Service Posts
1# The Managers Role In Customer Service Training Customer service has a direct impact on the success and quality of services and products offered by any give company or business entity. Managers should take part in the training to gain more skills as well as motivate the junior employees. Flavio Martins look at the roles…
Top Articles on Customer Service
1# Millennials, The Biggest Generation Of Customer Ever, Don’t Care About The Internet Did you that there are over 80 million millennial customers in United States? Unknown to most people is that this generation does not really care about internet. Micah Solomon looks at this expertly look at factors that lead to this scenario. 2#…
This Week’s Top 5 Customer Service Articles
1# Monetizing the Game by Turning Customers into Fans Turning customers into loyal fans is a major goal that every manager strives to achieve. Jeanne Roué-Tailor looks at the different tested and approved ways of achieving this goal. 2# What if Customer Service is Bad on Purpose? It is possible that you company offers poor…
Top Customer Service Articles of the Week
#1 Forrester’s Top Trends For Customer Service 2014 Want to keep your customers satisfied and loyal to your brand in 2014 and years to come? Forrester’s Kate Leggett shares some key trends that you need to start paying close attention to. #2 Customer Service Strategy – To Serve and Protect Customer needs are diverse. It’s…
Top 6 Articles on Customer Service
Another week has come and gone and the world of Customer Service is buzzing as always. Every week I share with you the articles (and this week a video) on Customer Service, that I enjoyed reading (and watching) this week. And, here they are: 1# Get Ahead: Six Take-Note CS Trends for 2014 2014 is…