How to Improve Customer Service Skills – 5 Tips

The importance of excellent customer service cannot be overemphasized and the question of how to improve customer service skills is often on the minds of many business owners. When customers or clients receive great service, the chances of them spreading the word are very high. This also applies when they receive bad service and the

Why Your Customer Loyalty and Retention is Failing

  Clients are the lifeline of a business therefore, customer loyalty and retention is very important. The more you have the higher your chances are of making it in the business. How do you ensure that you retain you customers? Why is it that you are not seeing repeat customers and if you are, they

10 Great Customer Service Tips For Your Call Center

Sometimes customer service can get a little stale and with call centers being a key part of the business, you cant afford for your operation to get stale.  With this collection of customer service tips, your business can get much better results and achieve a much more satisfied customer base. Tip #1: Remember to clarify customer

Top 3 Ways to Improve your Customer Service Skills

It’s important to know how you can improve your customer service skills. This is mainly because today’s economy is ruled by customers. You cannot afford to ignore them let alone lose them. When a customer ends a call with your business and they feel satisfied, chances are that he will come back for repeat customer

#Custserv News You don’t want to Miss!

This week has been a busy week for the #custserv world. I have found the 5 top news that you cant afford to miss this week! The retail sector was looked at closely this week!  Mary Portas – Secret Shopper – Are You Being Served? is a show that looks into the state of Customer Services

Top 3 Customer Service Help Desk Software

  Professional customer service has become a very important concern for every business company today. Most business organizations today, have their official websites online and they’re providing services to the users through those platforms. Providing customer service online requires high quality software support and dedicated customer service professionals ready to help the customers. Some talented

Top 3 Free Customer Service Software Available

When it comes to free customer service software and help desks, the future is in the cloud. Gone are the days of on-premise customer service software where you need to buy a license, download the software, install it on your servers, and form a team to maintain and manage it. That was expensive, time-consuming, and