We’ve talked a lot about improving customer experience. We’ve talked about why it is important, given examples of where it goes right and wrong in real world case studies, and we’ve talked about ways to improve specific aspects of it as well. Evidently, people still haven’t learned their lesson, as things haven’t changed much around us.…

We’ve talked a lot about how important it is to ensure a great customer experience in business. Considering business is entirely about the customer experience, and how inclusive of tons of subtopics the customer experience inherently is, it seems we’re never going to stop talking about this in the near future. Why? Because it’s important, and…

Improving customer experience is an ongoing and arduous process that’s never truly over or considered 100% accomplished by any business wise enough to get that. There are a number of strategies and sciences that’ve sprung up around this ongoing quest, and for good reason. Customer experience is everything, for your company, entailing anything involving the customer,…

Great customer experience is, or should be the holy grail of all businesses. It is the all encompassing subject of the customer’s initial relationship with the company via outreach and marketing, their experience with purchase and use of the service, their satisfaction with the product or service during this, and ultimately, when a problem does arise,…

So, how can you have a great online customer experience? Is there some untold Zen philosophy for this? Well, kind of. There are a number of factors to consider with the online customer experience which contribute to how positive or negative it might be. The issue here is, though, that some of the problems inherent with…

Improving customer experience should forever be one of the prime directives of any company. It does not matter what any given service or product is, or what the target demographic is, regardless of age race or nationality, customer experience should forever be the primary goal with which standards of quality and efficiency are measured. This includes…

  What is the secret to improving the customer experience?  This is a loaded question, obviously. Many a sleepless night has been spent by business experts, marketing professionals and any other given professional individual in business pondering this issue. This is understandable, as the human animal is a little bit of a complicated thing, as well…