5 Reasons Why You Need to be Improving the Customer Experience

Improving the customer experience is something that all companies and services must perpetually attempt to do. Even if customers seem satisfied with the product or service, there is always room for improvement, so it’s never a good idea to fool oneself into believing that status quo is acceptable when it comes to CRM and user experience.

The Evolution of Instant Gratification in Customer Support

We always grew up on the premise that the customer is always right (even if it wasn’t always the case) and that customer support exists to satisfy the customer’s need for instant gratification. Even the term ‘Instant Gratification’ has evolved through the decades. Customers are no longer waiting for their friend to write a letter

3 Tips: How to Improve Your Customer Experience

How to improve customer experience should always be a foremost concern to any business worth their salt. Nobody’s going to argue against this, of course. But there have been many strategies tried over the years. Customer attitudes change over time, as does the nature of commerce and business itself. As the climates change, the strategies

Cyber Monday – 4 Ways to Improve the Customer Experience

Its coming whether we like it or not!  Cyber Monday, the biggest online shopping day of the year, and perhaps the day everyone gets their Christmas shopping in is fast approaching! Good customer service is the last thing people care about as long as they get a good deal in the first place. While some