Managing customer complaints is an important part of steering an organization in the path of excellence. The unfortunate fact however, is that only few companies know how to deal with complaints. Most managers either choose to bury their heads in the sand waiting for the complaint to simply fade away. However, most of the time this…

Guest post by Kelly Campbell, Aspect.com In today’s competitive environment, businesses of all sizes must know what their most successful relationships look like. Having a successful business is largely dependent upon a company’s relationship with their customers. According to the Parature Customer Service Blog, poor customer experiences result in an estimated $83 billion loss by enterprises…

At some point in the lifespan of your business, as with many other tool decisions you have to make, you must choose a customer relationship management solution that not only handles your current needs, but those you can reasonably forecast in the near future. CRM is an important software decision for any business, and there are…

Customer relationship management tools are important.  CRM is a big part of your business function in many ways, and a large part of your organization must interact with this software, even if they do not deal directly with customers themselves. The accountants must interact with it, the management of all departments must interact with it,…

Ask yourself this question. “What’s my customer relationship management strategy?” Chances are, you’ll begin either mentally or verbally reciting the same credo every company does, with generalities about how the customer is important, the customer is always right, and the customer comes before all else. As the recent film Cloud Atlas said, “honor thy consumer”. Well,…

When the time comes to work out a customer relationship management solution, you have a lot of factors to consider, and you have a lot of pressure to do this right. CRM and by extension CS are the things for which your company is judged first in all things. This means that your CRM and CE…

Selecting an designing a proper customer relationship management solution is very important for any business, regardless of product, service or industry. A company is judged above all by the relationship with their customers. This includes relate ability or product or service, marketability as well as customer service. We’ve talked a lot about customer service, and we’ve…