6 Customer Service Predictions for 2017: Westworld Edition

Now that we have parted ways with 2016, it is time to embrace the future. What better way to do this than staying ahead of the curb and adopting the latest technology before anyone else does? We have aligned our predictions of 2017’s new customer service trends with this year’s hottest new HBO hit TV

How to Stay on Santa’s “Nice” List ( When Customers Drive You Crazy)

As much as we all love and appreciate our customers and their business, it’s no secret that some of them have a tendency to drive us insane. Although it can be tempting to be just as “naughty” to them in return, it is the job of the support agent to remain professional under pressure. With

BOO! How to Trick or Treat Your Customers (Service Edition)

Trick or Treat! In the spirit of all things Halloween, lets take a look at some of the ways companies trick their customers and spook them away, and some of the ways they are treating their customers to come back for more.    Tricks:   Please Hold for the Next Available Rep! Nothing haunts a

What Customer Loyalty REALLY Is (Infographic)

Customer loyalty is more than having a customer return for his free drink after completing a punch-card. It is the result of hard work, great effort in customer service, and the full understanding of a customer-centric approach.   The basics of customer loyalty start with company policies, staff experience, interactions, and positive impact.    

5 Productivity Inhibitors of Customer Service Teams

Are you in charge of a customer service team? As the manager, it’s your job to keep your customers happy at all times. It’s also your job to increase productivity from your customer service staff. Sometimes these objectives seem diametrically opposed, but once you learn these productivity inhibitors, you’ll be able to boost customer service

The Race for Customer Service Excellence is On – An Interview with Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform in making sure the customer is placed high on a pedestal. Companies know that a happy customer is the beating heart of their organization. In the race for success, companies

September Success Stories: Tips from Customer Service Experts

People who have established expertise in particular areas are able to think efficiently about solving problems in those areas. Because experts have gained broad knowledge in these areas it is a great opportunity when they are willing to share it. In this list of top monthly articles on customer service , every author is considered