As a past Customer Service Representative and an employee of a fast growing company for over three years, I have felt growing pains first-hand. Out of all the burdens I have felt, none have compared to a customer walking out the door. Don’t worry, it happens to the best of us! While working over the…

In our day and age, customer service is a great field of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis of digitalization and self-service. You see, the world of customer service has been undergoing some…

Let’s talk for a second about multichannel customer service, in the age where “one size fits all” no longer applies. In 2016, customer service includes opening more channels of communication than ever before.With the combination of traditional forms of support, like phone or email, and digital customer support channels, like social media and self-service. This…

Customer support is catching up with the twenty-first century and  and we are finally entering the digital customer support era. These days, customers prefer to solve their problems over the Internet using  email or social media to contact support rather than picking up the phone. Sometimes that means customers are solving their own problems with…

You can’t keep everyone happy all the time. This is true for everyone, from banks to film directors, but it’s especially true in some areas. How many standup comedians have a bit about waiting for the cable guy? And a lot of people have a horror story about their ex-mechanic. It’s a part of life.…

This month, we had some incredible customer service articles come our way. The articles covered a range of topics that are generally overlooked: the power of chatbots and AI for your support teams, the important distinction between customer service and experience, and a daring story about a customer service employee that went above and beyond…