British DJ Jay Whalley sent in an exchange for a blazer to fashion retailer ASOS, yet when he did not receive a response or his blazer, he did what any good customer would do. Write an Eminem inspired message to customer service. The Facebook message Whalley wrote follows a similar flow and pattern to a…
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What You Can Learn from Disney about Acing the Transition to Digital Customer Service
For decades, people have traveled to Disney World to escape reality for a few days. Once you first enter the front gates of the Magic Kingdom, you’ve stepped into a world of wonder and joy. Suffice it to say that Disney doesn’t need to implement big changes to improve its theme-park experience – there honestly…
Richard Branson Reveals His Customer Care Secrets
Customer service makes all the difference when it comes to business. Whether it’s the aviation or restaurant industry – every business has competitors in their respective markets. The best way to gain an advantage over your competition is to provide excellent, around-the-clock customer service. A happy customer is a retained customer. A retained customer is…
8 Must-Reads from June 2016
It’s that time of the month again! Welcome to another edition of our monthly top-8, featuring the best articles in the customer service world. This month we have a few treats: an article that explores the power of virtual reality for customer service, a post that looks at the impact of using AI when interacting…
Chipotle Loyalty Rewards Program – Will It Succeed in Regaining Customers?
Amidst tension created by a series of foodborne-illness outbreaks, Chipotle is introducing a new way to bring customers back, by offering a new loyalty program. The Chiptopia Summer Rewards program will be launching July 1st and will continue on for next three months. The company has been having a difficult time rebranding ever since…
Shanghai Disney’s Grand Opening and The Magic of Customer Service
There’s much excitement with the $5.5 billion theme park, Shanghai Disney’s grand opening on June 16, 2016. Chief Executive Robert A. Iger biggest obstacle will be providing great customer service, in an economy that often has uneven customer service. Shanghai Disney – The Magic of Customer Service Sara Wong from Kelly Services’ in Hong Kong…
The Anatomy of Successful Customer Loyalty Programs
A customer loyalty program is kind of like dangling a carrot on a stick in front of a turtle. The difference is that the customer gets to eat the carrot from time to time. And if your business is a grocery store then they can eat carrots all the time. But, as usual, I digress.…