Let’s look at this from the customers prospective. Customers don’t want to wait at all! They want to pick up the phone, dial, and have someone answer, just as though they were calling their great Aunt in Florida! They require instant gratification from the initial call and from their problems. We know this isn’t possible,…
Categories: Customer Service
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10 Ways to have Customer Service Success
Customer Service is the gatekeeper and face of your brand. The customers don’t see the VP’s, and tech people as the brand, they see the representatives who help them with their every need as the face of the brand! The web also allows them to be heard and if they are happy, or unhappy, they…
Customer Service – How can I help you?
I am the Girl (you can call me Stef) who wants it Now. I understand Customer Service and Support! It’s my World. I am a customer, I have dealt with Customers and I know how to bridge the gap between the two. I’m also a heavy internet user so whatever doesn’t reach me in 3…
All Things Customer Service
Customer Service! It’s my world. This Blog is focused on Customer Service for the Instant gratification era. The ‘I want it now’ mentality. The faster the results, the better for everyone. This blog will focus on the main KPI’s of the full Customer Service Experience. “I want it now” will discuss all the daily jargon,…
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