November’s Top 8: Customer Service & Social Media Engagement

November is a month for digging deeper and finding meaning, looking inward to focus on what you have to be thankful for and connecting with your loved ones. This month we can reflect upon the ways in which social media can impact the quality of our company’s customer service by reviewing the top social media

How Customers Responded To Samsung’s Apology Over Samsung Note 7

Samsung has had an explosive year, when it comes to Samsung Note7, at least, and not the good kind. But how will it end?   The mobile giant is still reeling from a tremendous backlash over their handling of the once promising Samsung Galaxy Note 7. And customers took social media to give the mobile

Holler If Ya Hear Me! Twitter Launches New Customer Service Features

It’s no secret that Social Media is the new platform for customer service, and Social Media Giant, Twitter has swooped in to help connect company profiles to their millions of followers. In the past year, many businesses took on social media to fit the digital audience’s needs, and today we can safely say that social customer

The Very Best of Customer Service August 2016

Welcome to another monthly roundup of the best customer service articles from August 2016! Learn how to find the right people for your customer service team, what grave mistakes are hurting your customer service, read an exclusive interview with the CEO of on customer service and find the list of banks with top customer

How Apple Successfully Leveraged Customer Complains about Their Music Service

In our day and age, when every person with a keyboard and an internet connection can lift up or take down a business, companies must be present on social media, and properly address customers complaints. Apple’s recent changes to its music service, following customers complaints, not only led to an improvement of its product, but

Walmart Tries To Win Customers From Amazon. Will They Be Successful?

Walmart has just revealed its plans to compete with Amazon Prime Day. Walmart revealed its sales for cutting back prices in tandem with Amazon, who just started its Prime Day. For Amazon Prime Day, consumers can expect discounts and online deals on electronics, apparel, and many other categories.   To try and keep up with