For the customer relationship management, or CRM, industry nothing is more important than getting in touch with your customers. This has been the case ever since companies handed out manuals and pamphlets out to people so that they would better understand their services and products. Eventually, phones came into the market and companies evolved by…

For insurance companies, nothing is more important than customer service. This started for everyone back when pamphlets and manuals were handed out for clarification regarding new policies or programs. Progression then came with the implementation of phone lines for customer support, giving people a way to get direct contact with representatives and agents. Next, things…

The customers are the driving force of any business. Without them, any organization will end up running out of business and eventually close down. There is a common misconception about who should take care of the customers. Some firms think that as long as there is a customer care department, with a number of customer…

Everybody is now jumping on the bandwagon of social customer service, but not all are doing it right.  The social presents using Facebook and twitter isn’t always enough.   Not to say that the person who is dealing with your social media isn’t doing a good job, but there is a strategy behind it and that needs to…

What are good customer service skills? This is a bit of a loaded question, and in some circles, a bit of a polarizing one. Over the past 50 years, so many CRM techniques and philosophies have come and gone, and come to be at odds with one another.  Technology seems to be the largest stimulus…