Unique Challenges of Online CRM Customer Support

For the customer relationship management, or CRM, industry nothing is more important than getting in touch with your customers. This has been the case ever since companies handed out manuals and pamphlets out to people so that they would better understand their services and products. Eventually, phones came into the market and companies evolved by

Overcoming Online Customer Support for Insurance

For insurance companies, nothing is more important than customer service. This started for everyone back when pamphlets and manuals were handed out for clarification regarding new policies or programs. Progression then came with the implementation of phone lines for customer support, giving people a way to get direct contact with representatives and agents. Next, things

Why the VP of Sales Should Care About Customer Service

The customers are the driving force of any business. Without them, any organization will end up running out of business and eventually close down. There is a common misconception about who should take care of the customers. Some firms think that as long as there is a customer care department, with a number of customer

Social Customer Service – How are you Doing it Right?

Everybody is now jumping on the bandwagon of social customer service, but not all are doing it right.  The social presents using Facebook and twitter isn’t always enough.   Not to say that the person who is dealing with your social media isn’t doing a good job, but there is a strategy behind it and that needs to

What are Good Customer Service Skills? The Modern Rules of Support

What are good customer service skills? This is a bit of a loaded question, and in some circles, a bit of a polarizing one. Over the past 50 years, so many CRM techniques and philosophies have come and gone, and come to be at odds with one another.  Technology seems to be the largest stimulus

Top 3 Ways to Improve your Customer Service Skills

It’s important to know how you can improve your customer service skills. This is mainly because today’s economy is ruled by customers. You cannot afford to ignore them let alone lose them. When a customer ends a call with your business and they feel satisfied, chances are that he will come back for repeat customer

Top 3 Free Customer Service Software Available

When it comes to free customer service software and help desks, the future is in the cloud. Gone are the days of on-premise customer service software where you need to buy a license, download the software, install it on your servers, and form a team to maintain and manage it. That was expensive, time-consuming, and