The Race for Customer Service Excellence is On – An Interview with Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform in making sure the customer is placed high on a pedestal. Companies know that a happy customer is the beating heart of their organization. In the race for success, companies

The Top Customer Success Software That You Must Consider

What is customer success software all about? Before getting deeper into this subject, we will have to understand some basics. There is no denying the fact customer is king in spite of new and advanced technologies. This makes many companies find out ways and means to attract more numbers. Competition without any doubt is increasing

VIDEO: Dealing With Angry Customers

Customers are the heart and soul of your business. If you’re not mindful of their needs and expectations you’re not likely to survive for a long time in your market. This short video talks about how to deal with angry and dissatisfied customers to ensure they become brand ambassadors rather than people who spread bad

25 Skills for Amazing Customer Service – Try Them NOW

Do you feel you need to boost your Customer Service efforts?  Well don’t worry because for many company, its customers are the focal point for success. It is very important to take on a few skills that will enable amazing customer service skills that will dramatically make and improve an agents engagement with their customers.

I Saw Something & Thought of You – Self Service

Death of the Contact Center – Are the rumours true? A White Paper by Intelliresponse. Recently I came a across an excellent white paper that explores 7 Things Service Executives Can Do to Control their Fate.   What stood out to me, and compelled me to share with you, my readers, was the clear points they made

8 Tips to Shift from Reactive to Proactive Customer Service

Many businesses prefer to focus their approach on fighting customer problems as they come to the surface. Although such method can satisfy the customer at first, it will certainly not delight or surprise your audience. What if, instead, you’d address their issues before they even get to think of them? Here’s how you can do

Part 2: Tips to Motivate Agents in the Call Center Without Incentives

In part 1, I discussed the idea they you need to maintain motivation in the call center by incentivizing.  Sometimes though, its not in your budget to start offering huge bonuses of mini vacations, new flat screen TV, or even an iPad.  Instead you need to find solutions to motivate agents without losing part of