Listen to Your Employees, Value Your Customers – an interview with influencer Ricardo S. Gulko

Ricardo S. Gulko has been helping large companies as executive and global strategist such as Samsung, Amdocs, Ericsson, Vodafone among several other to enhance their services,delivery, customer experience to ensure customer success with a hands on approach.   In his interview with me, he shared his insights on the current state of the customer service

How CVS’s Customer Service Investment is Expected to Cost CVS $2Billion in Sales – Interview with Mike DeAngelis, CVS

When can great customer service be bad for business? We are told investing in excellent customer service has a strong ROI. So how will CVS lose $2 billion on its customer service investment? Keep reading for this interview which reveals the decision process behind CVS’s bold move to end cigarette sales in October 2014. The

Interview with Staples VP of Contact Center Operations, Jason Blacketer

It was a blogger-dream-come-true- I recently had the opportunity to conduct an interview with Staples. I’ve always been interested in the Staples’ customer service model because, as such a large enterprise with never-ending competition, keeping customers happy must be a top priority. I needed to know how they kept their customers happy and prevented customers

Interview with Rajeev Tankha, Sr. Director of Solutions and Marketing at Oracle

I had the honour of interviewing Rajeev Tankha, Sr. Director of solutions and marketing at Oracle. I had many burning questions, and got to have a good chat with him and picked his brain a little. Check out the interview here: 1. Can you give me an example of how customer care systems enhance self-service

Interview with Yotpo Co-Founder Tomer Tagrin

I got the chance to speak to one of Yotpo’s Co-Founders, Tomer Tagrin. I gained insight into how they perceive customer service and its importance for any business. Yotpo is a leader in Customer reviews and is paving ways for a fun, social way for your customers to read and write reviews! I had

Interview with Shep Hyken – Customer Service expert

To get an interview with a leading Customer experience specialist was an honor for me.  I got the opportunity to pick Shep’s brain for about 30 minutes and I asked him all the burning questions to do with the Customer experience and handling Self Service adoption.  A man whose tag line is “A Customer Service