How Self Service Revolutionized Online Banking

With more and more people switching their attention to online banking, it’s no surprise that computer interaction is quickly replacing talking with physical agents that most of us got used to. Given that web-based banking advances day by day, users have got used to paying bills, making transactions and sending money without the need for

4 Ways you can Encourage Self Service Adoption for your Customers

  Customers need help! They can’t help it, they just do!  And customer service representatives have to help them!  Why? Because they are paying for a service and product the company provides. So how does one avoid the pain of customers asking ‘How to’ questions, and having them get the help they need to get