How to Improve Technical Support in 5 Easy Steps

So, having spent a lot of time on general coverage customer support, maybe it’s time technical support got some specific attention. A lot of the practices and caveats we’ve cited about customer service – in fact all of them, are just as readily applicable to technical support, as well, and we’ll touch on them briefly later.

Technical Support Best Practices – My Best Tips

Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to