So, having spent a lot of time on general coverage customer support, maybe it’s time technical support got some specific attention. A lot of the practices and caveats we’ve cited about customer service – in fact all of them, are just as readily applicable to technical support, as well, and we’ll touch on them briefly later.…

Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to…