Can’t Buy Me (Customer) Love Part 2

Tell me that you want the kind of things That money just can’t buy   In the first part of this two-part series, we drew inspiration from John Lennon and Paul McCartney’s lyrics in the Beatles mega-hit Can’t Buy Me Love and explained why you can’t buy customer love. You don’t get your customers to

Another Month of Verizon Strike, as Verizon Struggles to Provide Customer Service

The employees of Verizon are now well into their second month of the strike, and it’s coming at a toll for the company. The workers are striking in order to protest Verizon relocating workers, as well as outsourcing work to outside of the U.S. Company representatives and union officials have been meeting in Washington to

My Favorite Articles This Week on Customer Service

In order to deliver superior customer service, you must understand the consumers’ definition of customer service. Once you understand that, it’s easier to deliver the experience and service they want. Find out how to ditch bad customer service habits, read statistics on the power of positive customer service, see how to convince customers to keep

VIDEO: Dealing With Angry Customers

Customers are the heart and soul of your business. If you’re not mindful of their needs and expectations you’re not likely to survive for a long time in your market. This short video talks about how to deal with angry and dissatisfied customers to ensure they become brand ambassadors rather than people who spread bad

5 Customer Service Nightmares

Every contact center has those annoying little “bugs” that slow it down, and irritate the living daylight out of the helpless customer calling in. If only contact center managers read the eBook “The Art of Contact Center Efficiency”… But not all is lost. You can sign up to a FREE Webinar below, and learn how

3 Customer Service Issues You Must Resolve

Sometimes you may think that customer loyalty to a product or company is driven by something positive like good service delivery or low price but that is not always the case. The presence or absence of barriers and friction during service and support encounters are actually the main determinant of customer loyalty. Some of the

Great Cartoon: Adventures in Customer Service

By: Amy @IWantItNowBlog Clark As this cartoon reminds us, customer service can be challenging. Sometimes the customer might be difficult to deal with or just plain rude. However, it’s important to treat each customer politely and do your best to resolve their issue to ensure your business’s success.