Improving Inbound Customer Service

Happy customers are one of the greatest assets a company can have, but sometimes customers aren’t happy and when they’re not happy, they call your inbound customer service. When the irate customer calls, it’s important that they have a good experience. Otherwise, their next step will likely be to tell the whole world about how terrible

The Week’s Best Articles in Customer Support

In this Week’s best in Customer Support addresses self-service, some key business tips for small businesses and even outlines a customer acquisition strategy. 1. How Better Customer Service Attracts and Retains Better Clients In this article by Paul Jarvis, he defines exceptional customer service and the role of customer support. He takes us to the

5 Ways to Reward Your Customers Ahead of Thanksgiving

By: Amy @IWantItNowBlog Clark Thanksgiving is a time spent with family and friends. Individuals reflect on their lives and are thankful for what they have, as well as the opportunities they have been afforded. Thanksgiving also provides a tremendous opportunity for businesses, stores and companies to thank their customers for their business and support, throughout the past year.

Killer Customer Retention Strategies You Must Try

Developing robust customer retention strategies plays a cardinal role in maintaining the smooth flow of the business. Ideal strategies should see your sales and profits skyrocket. Ensuring your existing customers satisfaction is the key to long-term growth and profitability. Customer Retention Strategies Working closely with your company It is important to keep in mind that

Cartoon: Customer Service- Nothing to Fool About

By: Amy @IWantItNowBlog Clark “Okay so how about this motto: ‘If you are unhappy for any reason, we will feel really bad’.” This cartoon demonstrates an “easy way out” of dealing with a hard to please customer. If a customer is unhappy, as a customer service expert, yes, you may feel bad for the unhappy customer but you

How To Increase Customer Satisfaction in Your Call Center

Are you wondering how to increase customer satisfaction in your business? Do you wish to establish yourself as one of the leading service providers in the market? If your answer is ‘YES’, you are on the right track to accomplishing your dream. Many businesses are evaluated through customer service. If your call center is known

This Week’s Best in Customer Support

By: Amy @IWantItNowBlog Clark In this week’s best in customer support, the articles identify the importance of human response in online customer support, identify crucial engagement strategies for teams, and point out 5 customer engagement activities to try. 1. Connecting on a Human Level Through Online Customer Support In this article by Larry Alton he addresses the risk