The Must Have Method on How to Measure First Call Resolution

People seem confused on how to measure first call resolution. This insecurity on how to quantify the success of call center interaction results in the continuing degradation of customer care quality in the business world, and increases the disdain that customers have for call centers in general. This is unfortunate, because there really is a

Back to Basics on How to Improve Customer Care

Figuring out how to improve customer care is one of the age old thought exercises and conundrums of the business world. The customer is king, and any business worth its salt knows this. As a result, there have been any number of philosophies and sciences formulated around this topic, and that’s not a bad thing.

Want To Be Amazing at Customer Service? Here’s How to improve the customer experience

With all of the different philosophies and technological solutions being experimented with, it’s time to take a step back and look at some simple, down to earth tips on how to improve customer experience. Customer service is hands down the most important function to focus on with a company, above and beyond the products, services,

5 Reasons Why You Need to be Improving the Customer Experience

Improving the customer experience is something that all companies¬†and services must perpetually attempt to do. Even if customers seem satisfied with the product or service, there is always room for improvement, so it’s never a good idea to fool oneself into believing that status quo is acceptable when it comes to CRM and user experience.