The goal of ComiXchat, a new app launched last week, is to build “the most expressive interaction platform that exists today.”
Essentially, the app automatically illustrates a text conversation as it unfolds with each line typed appearing as text in a bubble above the characters. The sides of the conversation can influence the designs by tapping mood icons in the chat.
While I am not suggesting that this sort of messaging is effective for engagement centers, this app does enforce the insight that customers become more and more expressive in chats, as indicated by the rise of emoticons and stickers.
In the meantime, try ComixChat and think about the future of engagement.