Summer is officially coming to an end, and that means we can start looking forward to conference season across the world of customer service!  Some great thought leaders will be sharing their ideas with people and some will be at conferences speaking their minds and sharing.  apart from that, there is the regular news which, as usual i love to share with you all.

First news article is about the 5 phases of customer service

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Entrepreneur magazine brings the idea that you can be losing money from your customer service department.

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Research conducted recently by American Express found that 93% of customers feel that they are not getting the type of customer service they expect. What is it that they want?

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