This week has been full of surprises!  Mainly because we have been learning more and more that social media is a valued part of your customer service plan!

First up, we have a piece from a major thought leader!  Flavio martins and his great blog have shared this insightful piece about what how you can influence the customer experience.

Read more here

Ever wondered how consumers can really make a difference to your brand and customer service?  The team at freshdesk explore Why Google’s Shared Endorsements is great news for consumers.

Read more

CMSwire explores Three Ways to Enable Social Customer Service in Your Contact Center. This is a great article, and we can all learn from it.

Read more here

I found a great piece that explains 5 Critical Components To Valuable Customer Service.  This is all in the name of great customer service for your customers.

Read it all here

Avaya Explores Why Customer Experience Transcends Customer Service.

Read more here

Hope this week has been good for you!  enjoy the news and have a great weekend!

Make sure to find us on Facebook!  

Use WalkMe to encourage self-service.  www.WalkMe.com