This week has been a busy week for the #custserv world.
I have found the 5 top news that you cant afford to miss this week!
The retail sector was looked at closely this week! Mary Portas – Secret Shopper – Are You Being Served? is a show that looks into the state of Customer Services within the retail sector. It shows a few different businesses and identifies genuine problems.
Forbes magazine explores the idea of outsourcing customer service – is it penny wise or pound foolish.
Building The Collaborative Enterprise to Improve Customer Relationships. Explore the ideas that we found interesting
How to sell to customers the way they want to buy.
Lets gain some wisdom from some experts this week in the world of customer service and support.
Have a great weekend and make sure you get what you want, NOW
