Customer service, customer support, customer experience and even self service!  We all talk about the issues  that come with the industry and discuss ways to solve them all.

Here is the top news from the week, tailored to you.

First up, we have news from Inc. They are exploring how you can handle customer self service!  It’s simple but everyone needs to know it.

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Do you have a chief Customer Officer in your company?  Well maybe its time to get one.

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We talk about social media a lot and its role in customer service!  But has it come time that we can all agree that it can help kill bad customer service?

Read more here to find out

Is Customer Experience Manageable? An Industry Pundit Says No

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Great customer service and support doesn’t happen by accident. So why do so many contact centers hire “accidental” agents? the agent is the key to many of the successes.

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Hope you have a great weekend, and enjoy the news!

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