Call center customer service experts handle nearly 200,000 calls a day.
It goes to show how hard a job it can be.
However, when customers do call, experts must still provide the service that the customers deserve, specifically customer engagement. No matter how annoying or angry the customer maybe, it is them who drive your business to success.
They are the ones who keep coming back for more.
As seen in the video, both customer service experts get agitated with customers. To relieve the stress, putting the customer on hold to “speak to their supervisor” is a good way for the expert to take two deep breaths, get their thoughts together, and go back to the customer with the solution to their problem. When doing so, make sure that the customer is really on hold and you do not leave them on hold for too long, otherwise they will get even more angry.