Finding out what your customers think of your business, can be a difficult task. To really get full customer engagement, creating a branded customer community into your companies website. A lot of businesses think that using social media will help get their products across to potential customers but they are wrong.
When customers hear about a company, they want to search the company’s website to find out as much as they can.
By allowing consumers to post questions, reviews, and comments on your website page, will create a community of customers. As well, it will also develop trust between the company and the consumer as it will show real time customers reviewing the products for future customers. Before making a final conclusion for how you want to receive feedback from customers ask yourself what works for you?