What’s in the news for the past week? Learn, share and use customer service as a competitive weapon!

It’s all about Self-Service and that’s most prevalent in the World of Telecom.  Read more to find out what people are doing.

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If you thought you needed good customer service in Telecom, then imagine the levels you need within the Fast food industry!
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See how supermarket Giants Sainsbury’s are using technology to engage customers
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Christmas is coming up before we know it, not to mention cyber Monday!  How are support centers preparing?
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